The Low Effort Advantage
Leadership - choice between burden and comfort
by: Stuart CorriganPublished on: 31/01/2026Leadership is not about status, and nowhere is that more obvious than in claims and pensions administration.
leadershipclaimspensionspensions adminpensions administrationstatus
When pensions administration fails, adding people is the worst thing you can do
by: Stuart CorriganPublished on: 29/01/2026Yesterday, Capita and the Cabinet Office issued a joint statement apologising for service failures in the Civil Service Pension Scheme.
pensionspensions adminpensions administrationOrganisational Cultureoperationalefficiency
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One original essay each week on the strange behaviour of customers, the assumptions leaders rarely question—and how low-effort service creates loyalty and profit. No generic management tips. Just ideas that may change how you see your organisation.