The Low Effort Advantage
The Boss Who Wanted Dragon Status But Ran Out of Puff
by: Stuart CorriganPublished on: 21/09/2026What a housing association, a Dragon's Den-style playback, and Toyota taught me about status.
Claims leaders are investing heavily in AI.
by: Stuart CorriganPublished on: 07/09/2026Two-thirds of 18–24-year-olds say they’d pay more for an insurance policy that guaranteed greater human involvement in their claim. Yes. Gen Z. The generation we keep being told would rather lose a limb than make a phone call. 😂
For Leaders of Claims Systems.
by: Stuart CorriganPublished on: 07/09/2026For Leaders of Claims Systems. We measure almost everything in claims. SLAs. Backlogs. Productivity. Response times. But rarely the thing that’s supposed to create loyalty...
Ella Mai might have accidentally explained why customers leave insurers.
by: Stuart CorriganPublished on: 07/09/2026Ella Mai might have accidentally explained why customers leave insurers. Sure, I love the music. But there’s some surprisingly powerful psychology hiding inside it...
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One original essay each week on the strange behaviour of customers, the assumptions leaders rarely question—and how low-effort service creates loyalty and profit. No generic management tips. Just ideas that may change how you see your organisation.