For Leaders of Claims Systems.

Claims Performance

September 07, 2026•1 min read

We measure almost everything in claims.

SLAs. Backlogs. Productivity. Response times.

But rarely the thing that’s supposed to create loyalty:

Customer effort.

So we spent eight months working out how.

The result is here.

One score. Four signals. 15 questions.

Get your Low Effort Score:

Subscribe to The Low Effort Advantage for Tuesday’s full article: Why Loyalty Is Too Important to Be Bought.

https://www.linkedin.com/newsletters/the-low-effort-advantage-7115709448672657409/

If you want to learn more about creating loyalty through low-effort design, I’ve put the book link below.

New book is on Amazon and is a best seller. https://amzn.eu/d/0d3beYkk

Or You can get a free copy here:

www.loweffort.com/claimser

If the problem is urgent, our two-day Claims Workshop will help you identify the core constraint in your operation and build a practical plan to resolve it within 90 days:

Book a call: https://nobacklog.co.uk/claims

#claimsmanagement #customereffort #claimsexperience #insuranceleadership #customerloyalty

Stuart Corrigan|

Stuart writes about the strange psychology of customers—and the organisations that serve them. As founder of Descartes Consulting, he helps organisations increase profits and reduce costs by building customer loyalty through lower-effort experiences. During his 27-year career, Stuart worked alongside John Seddon for 20 years and served as Commercial Director of Goldratt UK. He has a degree in psychology, a postgraduate qualification in social psychology and a master’s degree in Lean Thinking.

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