Straight answers on housing repairs.
What the measures hide, where the capacity goes, and what to do about it. Written for repairs leaders, with the evidence on the page.
Within target. Out of patience.
Why "completed on time" explains 12% of what residents feel, and what to measure instead.
Read →Is first-time fix a reliable measure?
Not as usually reported. Five definitions, what each hides, and how to count it on the whole repair.
Read →The demand your service creates for itself
Chasing, repeat visits and the tenant as unpaid project manager.
Read →How to reduce a housing repairs backlog
Clear the oldest and riskiest repairs, then cut the work that keeps refilling the list.
Read →The repair fails in the van
One part short, five consequences, and the eight practices behind the Stock Score.
Read →How to reduce void turnaround times
Start at notice, run repairs and lettings side by side, and measure from notice to move-in.
Read →Awaab's Law Phase 2
What changes on 30 November 2026, and why the law runs on the tenant's clock.
Read →Two free scores.
The Repairs Score reads your service from the tenant's side. The Stock Score rates how you manage van stock. Also for voids and allocations.
The free presentation
Nine minutes on how housing organisations can complete more repairs, without more people.
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