The Low Effort Advantage
WHOSE CLOCK IS IT ANYWAY?
by: Stuart CorriganPublished on: 07/10/2026Why an on-time housing repair can still feel late to the tenant.
THE PSYCHOLOGY OF CHANGING MINDS
by: Stuart CorriganPublished on: 27/09/2026Offal, organisational change and the curious business of getting people to change their minds
Signals From the Noise
by: Stuart CorriganPublished on: 24/09/2026What 35,000 calls taught Gino Menchini about organisational pattern recognition
14 YEARS LATER: CUSTOMERS STILL DON’T WANT TO BE DELIGHTED.
by: Stuart CorriganPublished on: 23/09/2026Two days ago I got an email that made me question my life’s work. I suspect I’ll eventually arrive at my care home with a look of perpetual astonishment...
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One original essay each week on the strange behaviour of customers, the assumptions leaders rarely question—and how low-effort service creates loyalty and profit. No generic management tips. Just ideas that may change how you see your organisation.