New book reveals

HOW A HOUSING REPAIRS TEAM GOT TWICE AS MUCH DONE WITH THE SAME WORKFORCE.

A remarkable story about what happened when a repairs team stopped looking for more people — and started changing how the work worked.

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Customer experience

Fewer visits. More first time

fixes. Happier customers.

Capacity

More repairs completed,

with fewer operatives.

Cost

Less wasted stock. Fewer

journeys. Lower overall spend.

"This isn’t a textbook. It’s a real story about what happens when you stop assuming, start looking, and ask a different question: what if the capacity is already there?"

Stuart Corrigan

Descartes Research & Consulting Ltd.

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