The Housing Repairs Scorecard

Repairs targets measure the landlord’s promise, not the tenant’s wait. Fifteen questions, a score out of 100, and a reading on what decides that wait: the demand coming in, and what you put against it.

DemandWhat tenants ask for, and how much of it is asking twice.

SupplyTrades, parts and appointments: set against that demand, or against the rota?

The clockWhich one you read: your target, or the tenant’s wait.

Five readings behind the score, so you can see which one to fix first. One of three housing scorecards: repairs, voids, allocations.

Then bring me the problem behind it — or don’t. The score is yours either way.

15 questionsUnder 5 minutesScore out of 100Free

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