Low Effort for Housing

Within target. Out of patience.

Repairs hit the target. Voids turn round on time. Allocations clear within the standard. First-time fix is in the high nineties and satisfaction looks fine. And tenants are still ringing to ask what is happening. Across 352 landlords, "repairs completed within target" explains 12% of what residents feel about repair times, and the same targets run voids and lettings. The measures you were taught to run on say the service is working. The tenant's experience says otherwise.

We work with landlords who want to do a better job for their tenants, not just a better-looking scorecard. Three ways in:

The public record
74% · 36%

satisfaction with repairs, and satisfaction with complaint handling, for the median landlord in 2024/25. The same tenants, the same homes.

Regulator of Social Housing, Tenant Satisfaction Measures 2024/25

Start wherever is most useful.

Reading

The Repairs Backlog and Awaab's Clock Benchmark 2026: what the published numbers say about repairs in England and Scotland, and what a statutory clock will expose from 6 October and 30 November.

Take the Score

Three scorecards, one per operation: repairs, voids, allocations. Fifteen questions each, a score out of 100 and the reading to fix first.

Repairs → Voids → Allocations →

Get in touch

A conversation, not a pitch.

Tell Stuart what you are dealing with. Backlog size, cycle times, what is on fire. He reads every message himself and replies in writing before anything else is asked of you.

Please do not include personal claim, member or tenant data. See the Privacy Policy.

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