Housing Repairs ER
How one council changed the way its repairs work worked, and what you can learn from it. By Stuart Corrigan and Neil Alexander.
You’ve committed to improving your housing services. Will your plan actually work?
Your board expects results. Tenants need to see a difference. Before committing more time and money to familiar improvement initiatives, explore whether there’s a better way to achieve the outcomes you need.
A focused conversation with Stuart Corrigan. No charge. No obligation. Leave with other options to consider.
It’s whether the plan will change the service.
Regulatory recovery, Ombudsman action, a new repairs contract or a wider improvement programme: you have something important to deliver. New technology, targets, contractors and management reports may all have a place. But what if they leave the causes of poor service untouched?
We’re not suggesting you abandon your current work. We’re inviting you to examine the options you’ve already considered — and to leave with a few more.
What you’ll get from the Housing Improvement Options Briefing
One hour, structured around an important project you’re already responsible for delivering.
What must change?
What needs improving, why now, what the board expects and what success should mean for tenants.
What do we know?
What your data tells you about end-to-end service, and what the dashboards might be missing.
What’s on the table?
Your existing plan, contractors, SLAs, systems and targets — and what these options might not change.
Where could we start?
Other ways of looking at the work, guided by nearly thirty years of practical improvement experience.
Ten visits. £700 in visits. £60 worth of taps.
One housing organisation had plenty of improvement activity: targets, SLAs, scheduling, technology and reports. But when we studied a tenant’s repair, this is what we found. The problem wasn’t a lack of effort. It was how the work was organised.
Illustrations from previous project work, not projections or guaranteed results for other organisations.
Bring your improvement project. Leave with other options.
In one focused hour, we’ll examine your project, why it must succeed, the options you’re considering and the practical alternatives worth exploring. You’ll have useful questions to take back to your team — whether or not we work together again.
60 minutes · With Stuart Corrigan · No charge · No obligation
Tell me a little about yourself and your project, and I’ll be in touch to arrange a convenient time.
Your details are kept confidential and only used to arrange your briefing. Please don’t include tenant data. See our Privacy Policy.
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General information only, not legal, financial or other regulated advice. Results from case studies depend on their circumstances and are not guaranteed. See our Disclaimer.