The Low Effort Advantage
THE PSYCHOLOGY OF CHANGING MINDS
by: Stuart CorriganPublished on: 27/09/2026Offal, organisational change and the curious business of getting people to change their minds
FCA READS FINANCIAL FIRMS’ COMMUNICATIONS AND GOES: “EH?”
by: Stuart CorriganPublished on: 11/09/2026Earlier this summer, the FCA sat down and (tried) to read 132 financial documents. Now, these are intelligent guys and girls. But...
When They Stop Complaining, Start Worrying
by: Stuart CorriganPublished on: 10/09/2026The most dangerous point in a customer relationship isn’t when they’re complaining. It’s when they stop...
CUSTOMER COMPLAINS ABOUT DELAY - Organisation adds another worry
by: Stuart CorriganPublished on: 29/08/2026Here’s a strange bit of customer psychology: the mistake may not be what loses a customer. What you do next might...
Organisational CulturePsychologySystemsThinkingloyaltyloweffort
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One original essay each week on the strange behaviour of customers, the assumptions leaders rarely question—and how low-effort service creates loyalty and profit. No generic management tips. Just ideas that may change how you see your organisation.