The Low Effort Advantage
WHOSE CLOCK IS IT ANYWAY?
by: Stuart CorriganPublished on: 07/10/2026Why an on-time housing repair can still feel late to the tenant.
What if your productivity Holy Grail is at the end of your nose?
by: Stuart CorriganPublished on: 09/09/2026When I finished The Da Vinci Code, I was rather disappointed. After an enormous amount of trouble, we discover where the Holy Grail is...
Every time a customer chases you, they’ve just told you something
by: Stuart CorriganPublished on: 07/09/2026Every time a customer chases you, they’ve just told you something. And it isn’t that they’re impatient. Customers chase when...
SystemsThinkingloyaltyloweffort
Last week I travelled to London on the overnight sleeper.
by: Stuart CorriganPublished on: 06/09/2026Last week I travelled to London on the overnight sleeper. I use it because I know something important: Bad news is stressful, not knowing is often worse...
ThinkingSystemsloweffortoperationalefficiency
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One original essay each week on the strange behaviour of customers, the assumptions leaders rarely question—and how low-effort service creates loyalty and profit. No generic management tips. Just ideas that may change how you see your organisation.