What 35,000 calls taught Gino Menchini about organisational pattern recognition
Here’s an odd thought. Sometimes the most productive thing you can pay someone to do is nothing. Bear with me.
What if the targets they’ve been set are the culprit of their low output?
Why uncertainty creates anxiety for customers, avoidable work for operations—and a hidden penalty on loyalty and profit - By Stuart Corrigan
One original essay each week on the strange behaviour of customers, the assumptions leaders rarely question—and how low-effort service creates loyalty and profit. No generic management tips. Just ideas that may change how you see your organisation.