The Low Effort Advantage
The Accidental Failure Demand Factory In Your Business
by: Stuart CorriganPublished on: 20/07/2026The dashboard says on target. The team says exhausted. Customers say satisfied — then describe the service as slow and full of chasing. If you've felt that gap, the new edition is for you.
Claims PerformanceFailure Demand & Service DesignLeadership & Transformation
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One original essay each week on the strange behaviour of customers, the assumptions leaders rarely question—and how low-effort service creates loyalty and profit. No generic management tips. Just ideas that may change how you see your organisation.